Refund policy

Returns

Due to the made-to-order nature of our products, we do not accept returns.

We do not accept returns or exchanges for:

- Incorrect size selection

- Change of mind

Faulty items will be replaced.We have a 7-day return policy from delivery date, which means you have 7 days after receiving your item to request a return. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged or defective, please contact us within 7 days of delivery at info@tenandself.com with:

- Your order number

- Reason for requesting return (issue)

- Clear photos of the item

- Shipping label photo

Items sent back without prior approval will not be accepted. If your request is approved, we will arrange a replacement or refund or offer store credit at no additional cost to you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll inform you of the next steps.

You can always get in touch if you have questions or concerns about your order at info@tenandself.com

 

Replacement / Refunds

We will notify you once we’ve received your return request and evaluated it, and let you know if the replacement was approved or not. In the event of an approval, please allow for 7 days post the outcome for the replacement to be fulfilled, after which you can follow up by contacting us at info@tenandself.com.